Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

For orders up to $49, our shipping costs are $3.99 nationwide.

For orders over $49, shipping is free. 

All parcels are track and trace with signature 

Which payment methods are accepted in the Online Shop?

We accept Visa, Master Card and NZ Internet Banking. All payments are processed in NZD

How long will delivery take?

In the North Island, you should expect to receive your order overnight but allow 1-2 working days. 

In the South Island, you should expect to receive your order within 1-3 working days.

All orders are dispatched before 3pm.

What exactly happens after ordering?

We receive your order and process it. We strive to process your order within 24 hours and dispatch it for delivery.

Do I receive an invoice for my order?

You sure do, once your order is placed, you will receive an order confirmation email with an invoice.

If you have signed up to, then you should be able to view past order history within your dashboard

Does Shisha World have a physical store?

No , Shisha World NZ is an online retailer and wholesale distributor.

Send us an email